COVID-19 Support Information

Updated March 26

Closure of Personal Services (as defined under Bylaw 13138)
On March 26, the City of Edmonton implemented additional measures to protect the public from the spread of COVID-19 by renewing the State of Local Emergency, as well as implementing three emergency orders, including the following:
That all personal services shops providing services related to the care and appearance of the body and body rub centres, as those businesses are defined in the Business Licence Bylaw, Bylaw 13138, are immediately closed.

For more information, please refer to the related news release.

Public Health Restrictions 
Enforcement Measures Effective March 25, the province has instituted new enforcement measures for those not respecting public health restrictions. Find more information on Alberta.ca

New Opportunities for Business
The Federal Government is seeking Canadian manufacturers that can help address the challenge of COVID-19.

Development, Licence & Construction COVID-19 Service Changes
Several COVID-19 related service adjustments for development, permit, licensing, and construction & inspection services have been made.

Updated March 24

Please check here often. Information will be updated on a regular basis as the situation continues to emerge and more information becomes available. 

We know that businesses have been impacted by COVID-19 and this has been extremely challenging for you.

We hear you. The City of Edmonton is taking immediate steps to support  business owners, including working on specific actions that will align with the Federal and Provincial plans. Some of these actions include:

  • Refocusing the one-on-one business support team to help small business owners find the resources they need to navigate and recover from this crisis
  • Hosting a series of virtual meetings with Edmonton’s 13 Business Improvement Areas and actively reaching out to other businesses

We are working to gather up-to-date information and redeploy staff appropriately. We will be updating this page on a regular basis.

For information on the provincial and federal recent aid and stimulus announcements, please visit: 

Note: The Province has adopted new mandatory public health measures that impact businesses. Businesses must fully comply with new measures to support social distancing, such as limiting the number of people in a space. For the latest, visit alberta.ca/COVID19

Important Information for Edmonton Business Owners

State of Local Emergency Declared

  • The City of Edmonton has renewed a State of Local Emergency effective March 26, 2020. This will ensure the City can keep services running and deploy necessary staff and resources as we work to protect the health and safety of Edmontonians
  • Declaration of A State of Local Emergency
  • The State of Local Emergency is in place for seven days, unless it is renewed or cancelled

In-Person Service Changes

  • For the safety of Edmontonians and to prevent the spread of COVID-19, the City of Edmonton is closing a number of in-person services effective Tuesday, March 24, including the Edmonton Service Centre located at Edmonton Tower, City Hall Service Counter, Landlord and Tenant Advisory Board Front Counter and the Reuse Centre and Ambleside EcoStation
  • Edmontonians can continue to access many services online. Specific details about service changes can be found at edmonton.ca/COVID-19 or by using the 311 app. Non-urgent requests may be delayed as staff focus resources on the most emergent needs
  • These changes will be in effect until further notice. The City will continue to re-evaluate these measures as the COVID-19 situation develops

Delay of Penalties on Property Tax Payments

  • We hear Edmontonians and understand that many need breathing room financially in these difficult economic times
  • Tax notices will be mailed in May. No penalties will be charged to tax payments made by August 31. In regular circumstances, penalties would be charged for accounts not paid by June 30
  • We are delaying penalties to property tax payments to help those Edmontonians who are in a tight financial spot due to the current unprecedented situation
  • Edmontonians who are able to pay their property taxes on schedule are encouraged to do so to help keep the City of Edmonton running during these challenging times
  • More information about the process for making 2020 property tax payments will be available before tax notices are mailed in May

Alberta Public Health Emergency Declaration

  • The Province has adopted mandatory public health measures that impact
    businesses. Businesses must fully comply with new measures to support social distancing, such as limiting the number of people in a space. For the latest, visit alberta.ca/COVID19
  • Our top priority is the health and safety of Edmontonians. In an effort to contain the spread of COVID-19, the City of Edmonton is taking immediate action following the direction of Alberta’s Chief Medical Officer of Health. To find out more about the guidance being provided by Alberta Health Services, including the COVID-19 self assessment, visit alberta.ca/COVID-19
  • The COVID-19 situation is changing rapidly. For the most up-to-date information on the action being taken by The City of Edmonton, please visit edmonton.ca/COVID-19

Transit Changes

  • Effective March 21, The City of Edmonton will temporarily suspend fare collection on all Edmonton Transit Service buses, LRT and DATS service. In addition, all entry (unless otherwise required) will be through the rear doors only. For more information go to ETS Fares and Passes
  • Starting Tuesday, March 17, 2020, all buses and LRT will operate on an enhanced Saturday service schedule. They will follow the Saturday schedule until further notice, seven days per week. All school service routes are cancelled
  • Additional buses have now been added to busy routes and to industrial areas to support additional needs there. We realize there are impacts to those using transit. We are asking you to try to allow your staff to work from home, if possible, or allow employees to vary their schedules, when possible to reduce peak time demand
  • For more information, please visit our ETS webpage

Questions? One-on-One Support for Edmonton Business

  • You can email us with questions at businessinfo@edmonton.ca and we'll do our best to help. We might not have the answers right away, but we will work hard to get you answers as soon as we can

City of Edmonton Resources

Government Supports

Community Supports

We are working closely with our partners throughout the city to best serve Edmontonians while taking steps to protect people and places from risks associated with the COVID-19 virus.

Check in with our partners for the most up-to-date and detailed information about their service and the actions they are taking.

On Edmonton.ca/COVID-19 we will continue to provide updates on the status of City of Edmonton facilities which many of our partner programs rely on.

We are working to gather up-to-date information and redeploy staff appropriately. We will be updating this page on a regular basis.